Question 1

How often should I have my area rugs cleaned?

Accepted Answer

For most households, we recommend a thorough cleaning every 12 to 18 months. Homes with heavy foot traffic, children, or pets may benefit from more frequent cleaning to keep the rugs looking their best and to maintain a healthy indoor environment.

Question 2

Do I need to be home for the pick-up or delivery?

Accepted Answer

Not at all. We work around your schedule. You can arrange a time for our team to pick up your rugs, and we can leave them at your door or with a doorman upon return. Just let us know your preference when you book.

Question 3

Can you clean a rug with a strong odor?

Accepted Answer

Yes, we regularly handle rugs with unwanted smells. Our multi-step cleaning process works deep into the fibers to lift away the source of odors, leaving your rug smelling fresh and clean.

Question 4

What is the difference between on-site and off-site cleaning?

Accepted Answer

On-site cleaning means we clean your rug right where it lies in your home. Off-site cleaning involves free pick-up, a detailed cleaning at our facility using our specialized equipment, and free delivery back to you. Off-site often allows for a more thorough cleaning and faster drying times.

Question 5

How long does it take for my rug to dry?

Accepted Answer

Drying times can vary based on the rug's material and thickness, but most of our rugs are dry and ready to be placed back on the floor within 24 hours of delivery. We ensure each rug is properly dried before it is returned.

Question 6

Do you offer stain protection for my rug?

Accepted Answer

While we don't use the word "protect," we can apply a finishing treatment that helps make daily cleaning easier and may help your rug resist soiling between cleanings. Ask our team about this option when you book your service.

Question 7

What kinds of rug damage can be repaired?

Accepted Answer

Many common issues can be addressed, including frayed edges, worn fringe, holes, snags, unraveling seams, and even damage from pets or moths. Our team can assess your rug and advise on the best course of action.

Question 8

Is it worth repairing an old rug?

Accepted Answer

Often, yes. Rugs, particularly hand-made or sentimental pieces, can have value that goes beyond their condition. Repairing them can preserve that value and extend their life for many more years.

Question 9

How long does a typical rug repair take?

Accepted Answer

The time needed depends on the complexity of the work. Simple edge repairs might be completed quickly, while detailed re-weaving can take more time. We will provide a timeline after assessing your rug.

Question 10

Will the repair be noticeable?

Accepted Answer

Our aim is to make repairs as subtle as possible. We work carefully to match the existing weave, color, and texture, so the repair blends in naturally with the surrounding area.

Question 11

Do you need to see the rug in person to give an estimate?

Accepted Answer

Yes, an in-person look allows us to fully understand its condition and discuss your goals. We offer free visits to your home or business to assess the rug and provide an estimate.

Question 12

Can you match the fringe on my rug?

Accepted Answer

We make every effort to source or create fringe that closely matches the original in color, thickness, and style, helping to restore the rug's original appearance.We do other repairs, such as but not limited to; New backings, hole repair, new fringes, new binding, new surging, urine treatment, dye removal, dye application, mildew removal, mold removal, moth damage, new rug pads, etc.

Question 13

What kinds of rug conditions can be restored?

Accepted Answer

Many common issues can be addressed, including dull or faded colors, flattened piles, lingering odors from spills or pets, and general loss of vibrancy. Our team can assess your rug and advise on the best course of action.

Question 14

Is it worth restoring an old rug?

Accepted Answer

Often, yes. Rugs, particularly hand-made or sentimental pieces, can have value that goes beyond their current appearance. Restoring them can preserve that value and extend their life for many more years, allowing you to continue enjoying their beauty.

Question 15

How long does a typical rug restoration take?

Accepted Answer

The time needed depends on the complexity of the work. A thorough clean and color refresh might be completed quickly, while more detailed texture restoration can take additional time. We will provide a timeline after assessing your rug.

Question 16

Will the restoration change the look of my rug?

Accepted Answer

Our aim is to enhance your rug's natural beauty while preserving its original character. We work carefully to revive colors and textures in a way that honors the rug's age and construction, so it looks refreshed yet familiar.

Question 17

Can you restore rugs that have been damaged by pet accidents?

Accepted Answer

Yes, we have experience addressing rugs affected by pet issues. Our restoration approach includes thorough treatment to address odors and soiling deep within the fibers, helping to refresh the rug and make it welcoming again for your home.

Question 18

How often should I have my carpets cleaned?

Accepted Answer

For most households, we recommend a thorough cleaning every 12 months. Homes with heavy foot traffic, children, or pets may benefit from more frequent cleaning to keep the carpets looking their best and to maintain a healthy indoor environment.

Question 19

How long does it take for my carpet to dry?

Accepted Answer

Drying times can vary based on the carpet material and room ventilation, but most of our carpets are dry and ready for light foot traffic within 6 to 12 hours. We ensure your carpet is properly dried before we leave your home.

Question 20

Can you clean carpets with tough, set-in spots?

Accepted Answer

Yes, we regularly handle carpets with tough spots and heavy soiling. Our multi-step cleaning process works deep into the fibers to lift away the source of discoloration, helping to restore the carpet's original look.

Question 21

What is the difference between steam cleaning and your method?

Accepted Answer

While we use hot water in our process, our modern technology focuses on a gentle extraction method that effectively lifts soil without over-wetting the carpet backing. This approach often leads to a more thorough clean and faster drying times for your home.

Question 22

Do I need to move the furniture before you arrive?

Accepted Answer

We ask that you clear the room of small items and breakables. Our team is happy to help move larger furniture pieces, like sofas and beds, but please let us know in advance so we can come prepared.

Question 23

Can you clean carpets that have a musty smell?

Accepted Answer

Yes, we frequently address carpets with unwanted odors. Our process works deep into the fibers and backing to lift away the source of smells, leaving your carpet and the room smelling fresh and clean.

Question 24

How often should I have my office or business cleaned?

Accepted Answer

For most businesses, we recommend a thorough cleaning at least once a week. High-traffic areas and businesses like restaurants or medical offices may benefit from more frequent cleaning to maintain a hygienic environment for customers and staff.

Question 25

Do you work outside of normal business hours?

Accepted Answer

Not at all. We work around your schedule. We understand you can't have cleaning crews disrupting your workday. We are happy to arrange after-hours, early morning, or weekend cleaning services to ensure your space is ready when you open.

Question 26

Can you clean different types of flooring in one visit?

Accepted Answer

Yes, we regularly handle spaces with a mix of flooring. Our team is equipped to clean and maintain a variety of surfaces, from deep-cleaning carpet and area rugs to mopping and buffing tile, vinyl, and hardwood floors.

Question 27

What is included in a standard commercial cleaning service?

Accepted Answer

A standard service typically includes vacuuming all carpeted areas, mopping hard floors, emptying trash and recycling, dusting surfaces, and cleaning break room sinks and counters. We can customize this checklist to meet the exact needs of your space.

Question 28

How long does it take for the floors to dry after cleaning?

Accepted Answer

Drying times can vary based on the cleaning method and floor type, but most surfaces are dry and safe for foot traffic within a few hours. We use modern techniques that minimize water usage to ensure a quick turnaround.

Question 29

Do you offer cleaning for other types of businesses, like restaurants or gyms?

Accepted Answer

We have extensive experience working with a wide variety of businesses, including restaurants, gyms, daycares, and medical offices. We adapt our methods to be appropriate for each unique environment. Ask our team about your specific business type when you book your service.

Question 30

How long does a typical carpet installation take?

Accepted Answer

The time depends on the size of the area. A single bedroom can often be installed in just a few hours, while a whole home might take a full day or two. We will provide a clear timeline during your free estimate.

Question 31

What do you do with my old carpet?

Accepted Answer

We take care of everything. Our service includes the complete removal and haul-away of your old carpet, underlay, and tack strips, leaving the subfloor clean and ready for your new installation.

Question 32

What is power-stretching, and why is it important?

Accepted Answer

Power-stretching uses a special tool to stretch the carpet perfectly taut before it's secured to the tack strips. This prevents future ripples, wrinkles, and loose areas, ensuring your carpet stays smooth and beautiful for its entire life.

Question 33

How do I prepare my room for installation day?

Accepted Answer

Once your furniture is moved, ensure our team has a clear path to the room. It's also helpful to have access to an electrical outlet. We will discuss all the preparation steps with you when you book.

Question 34

Do you install carpet on stairs?

Accepted Answer

Yes, absolutely. Our team has extensive experience installing carpet on stairs, including curved or winding staircases. We focus on safety and a neat, finish that complements your home and office.

Question 35

How often should I have my upholstery cleaned?

Accepted Answer

For most households, we recommend a thorough upholstery and furniture cleaning every 12 to 24 months. Homes with heavy foot traffic, children, or pets may benefit from more frequent cleaning to keep furniture looking its best and to maintain a healthy indoor environment.

Question 36

Can I remove the cushion covers for cleaning?

Accepted Answer

We recommend leaving this to our team. Covers can often shrink or be damaged if not washed correctly. Our process is designed to clean the entire piece safely, including the frame and cushions, right where they are.

Question 37

How do you treat tough stains on fabric?

Accepted Answer

We assess each stain individually. Using our modern tools and gentle cleaning agents, we work to lift away spots without harming the surrounding fabric. The best results come from understanding the specific type of stain and fabric.

Question 38

What is the difference between cleaning and shampooing?

Accepted Answer

Traditional shampooing can leave behind residue that attracts more dirt. Our method focuses on a deep extraction clean. We use plant-based solutions to loosen soil and then safely remove it, leaving no sticky behind.

Question 39

How long does it take for my furniture to dry?

Accepted Answer

Drying times can vary based on the fabric and humidity, but most of our upholstery and furniture is dry and ready to use within a few hours. We ensure your upholstery and furniture is properly dried before we consider the job complete.

Question 40

Do you move furniture to clean underneath?

Accepted Answer

We can work around your upholstery and furniture in place. If you need pieces moved to clean the area beneath them, just let us know when you book, and our team will be happy to assist.

Question 41

How does our steam treatment work on carpets and upholstery?

Accepted Answer

Our process uses high-temperature steam to penetrate deep into the fibers, cushioning, and seams of your carpets, rugs, and furniture. The heat is an effective physical method for addressing the issue while being safe for your textiles.

Question 42

Do I need to prepare my home before treatment?

Accepted Answer

To help us reach all areas, we suggest vacuuming the area and removing items from the floor. Please let our team know of any specific concerns when you book, and we can provide tailored advice.

Question 43

Is this treatment safe for my pets and children?

Accepted Answer

Yes. Our method relies on the application of high-temperature steam, a physical process. Once the treated areas are dry, it is safe for the whole family to resume using the space. We always prioritize safe methods.

Question 44

Can you treat all types of upholstery fabrics?

Accepted Answer

We have extensive experience with a wide variety of fabrics, from durable synthetics to delicate natural fibers. Our team assesses each piece to ensure the treatment approach is appropriate for its specific material.

Question 45

How long does the treatment process take?

Accepted Answer

The time required depends on the size of the area and the number of items being treated. For a standard living room with carpets and a sofa, the on-site process is typically completed within a few hours. Drying time after the steam treatment is usually minimal.

Question 46

What is the difference between on-site and off-site treatment for rugs?

Accepted Answer

On-site treatment means we clean and treat your rug right where it lays in your home. Off-site treatment involves free pick-up, a detailed treatment at our facility using our equipment, and free delivery back to you. Off-site often allows for a more intensive treatment process.

Question 47

How often should I have my carpets cleaned to help with allergies?

Accepted Answer

For most households, we recommend a thorough cleaning every 12 to 18 months. Homes with heavy foot traffic, children, or pets may benefit from more frequent cleaning to keep the carpets looking their best and to help maintain a healthier indoor environment.

Question 48

Do I need to be home for the service?

Accepted Answer

For wall-to-wall carpet and upholstery cleaning, it's best if someone is home to let us in. For area rugs, you can arrange a time for our team to pick them up, and we can leave them at your door or with a doorman upon return.

Question 49

Can you clean upholstery with a strong odor?

Accepted Answer

Yes, we regularly handle furniture with unwanted smells. Our multi-step cleaning process works deep into the fibers to lift away the source of odors, leaving your sofa or chair smelling fresh and clean.

Question 50

What is the difference between on-site and off-site rug cleaning?

Accepted Answer

On-site cleaning means we clean your rug right where it lies in your home. Off-site cleaning involves free pick-up, a detailed cleaning at our facility using our equipment, and free delivery back to you. Off-site often allows for a more thorough cleaning and faster drying times.

Question 51

How long does it take for my carpets or upholstery to dry?

Accepted Answer

Drying times can vary based on the material, thickness, and air circulation in your home, but most items are dry and ready to be used within 4 to 12 hours. We ensure proper airflow and extraction to speed up the process.

Question 52

Do you offer a treatment to help keep my items cleaner longer?

Accepted Answer

While we don't use the word "protect," we can apply a finishing treatment that helps make daily cleaning easier and may help your carpets, rugs, and upholstery resist soiling between cleanings. Ask our team about this option when you book your service.

Question 53

Can you remove old pet stains that have been there for a while?

Accepted Answer

We can address many set-in stains, though results depend on the carpet material and how long the stain has been present. We'll assess the area during your free estimate and advise you on the best approach.

Question 54

Will the smell come back after cleaning?

Accepted Answer

Our process is designed to reach deep into the fibers to address the source of odors. By working at that level, we aim to provide lasting freshness, not just a temporary cover-up.

Question 55

Is your cleaning safe for my pets?

Accepted Answer

Yes. The products we use are derived from natural sources and are gentle. We focus on methods that are safe for the whole household, including its four-legged members.

Question 56

Do you clean the padding under the carpet?

Accepted Answer

For significant accidents, the padding may be affected. We can assess the situation and discuss whether the padding needs attention or replacement as part of the process.

Question 57

How long does it take for the cleaned area to dry?

Accepted Answer

Drying times can vary based on the rugs, carpets, rugs, upholstery, furniture and window treatments and the extent of the cleaning, but most areas are dry within a few hours to 24 hours. We'll provide guidance after the service.

Question 58

Can you clean pet messes from my area rug if I bring it to you?

Accepted Answer

Yes, we offer free pick-up and free delivery for area rugs in Highland Park. We can collect your rug, clean it at our facility using our thorough process, and return it to your doorstep.

Question 59

What makes your cleaning organic?

Accepted Answer

We use cleaning products that are derived from natural, plant-based sources. These formulas are designed to clean effectively while being gentle on your family, pets, and the environment.

Question 60

Is organic cleaning as effective as traditional methods?

Accepted Answer

Yes. Our plant-based formulas are capable of lifting embedded soil, dirt, and residues from your carpets and rugs, leaving them fresh and clean without the need for harsh additives.

Question 61

Is organic cleaning safe for my children and pets?

Accepted Answer

Absolutely. Because our products are derived from natural sources and free from harsh elements, they are a gentle choice for households with little ones and four-legged family members.

Question 62

Do you offer organic cleaning for all types of rugs?

Accepted Answer

We offer our organic cleaning approach for most rug types and materials. During your free assessment, we'll confirm the best method for your specific items.

Question 63

How long does it take for carpets to dry after organic cleaning?

Accepted Answer

Drying times can vary based on the carpet and humidity levels, but most areas are dry within a few hours to 24 hours. We'll provide guidance after the service.

Question 64

Can I request organic cleaning for just one area rug?

Accepted Answer

Yes, absolutely. Whether you have one rug or several, we're happy to provide our organic cleaning service. We offer free pick-up and delivery for area rugs in Brooklyn.

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